Dec 17, 2025
These instructions are for sending emails directly through Salesforce - not Outlook.
- In Salesforce, click your avatar/profile picture (top right) → Settings.
- Left sidebar: Email → Email Settings (or My Email Settings).
- Find the option that says:“Send emails without leaving Salesforce. Sent emails are logged in Salesforce and appear on the activity timeline.”
- Change it to Salesforce / Salesforce Email Composer (not “Default Email Application” or “Outlook”).
- Save, then test clicking a contact’s email again.
That should bring back the little Salesforce email popup with templates + logging instead of launching Outlook.
